Business Process Management (BPM)

Process modeling is a foundational skill required to be able to implement a complete Business Process Management (BPM) capability in an organization. The module aims to establish a sound theoretical basis of state-of-the-art theories in the field of BPM and methodologies and to discover and practice the techniques and best practices in the field of BPM.

Course Overview

Dates: 4th to 8th February 2013

Times: 09h00 until 16h00 from 4th to 7th February, 09h00 until 12h00 at 8th February

Venue: Lab 6 (Booked), Embizweni Building, South Campus NMMU

Table 1.1: BPM Outcomes

Course Level and Certification

NQF Level 6 (NSB03; NSB020)

Prior Knowledge

The attendee needs to be computer literate and have knowledge of computer fundamentals. Knowledge of basic business processes is also desirable.


  • Describe the concept and role BPM in business improvements
  • Explain and apply a methodology for BPM
    • Understand the BPM life cycle, BPM value proposition and BPM culture
  • Understand the 3 dimensions of BPM (people, process and technology)
  • Compare business process architectures and business process frameworks
  • Design a business process architecture
  • Understand how BPM architecture can be used for process changes
  • Explain the difference between BPM and workflow
  • Apply some workflow patterns
  • Understand the role of business rules
  • Recommend technology that industry use for BPM (Gartner’s magic quadrant)
  • Compare process measurement models (eg CMMI; Balanced Scorecard)
  • Draw a Gap Model for an organisation
  • Analyse processes and make recommendations for improvement
  • Apply practical process modelling, analysis and design techniques
  • Be able to use a business process modelling tool (such as ARIS, Visio or System Architect) to design and implement business models
  • Identify key features of professional BP modelling tools